Customer Care Coordinator (North West)

• Salary Competitive
• Region North West

Customer Care Coordinator

Jones Homes Northwest is currently looking to recruit a highly organised Customer Service Coordinator at our Northwest Head office based in Alderley edge, Cheshire.

We are seeking a proactive and customer focused Customer care coordinator to join our team. This role is pivotal in ensuring that our customers receive exceptional after-sales service.

Location:           Alderley Edge

Salary:                £ TBC

Start date:         Immediately

Reporting to:     Construction Director/ Customer Service Manager

KEY TASKS

General:

• Assist Customer Care Department taking calls regarding defects, customer enquires & complaints
• Assist Customer Care Department organising and co-ordinating sub-contractor visits for customer defects
• Letters, memos, to sub-contractors, site staff, manufacturers & customers
• Log customer enquires & defects on COINS
• Plot filing of customer enquires & defects on COINS
• Chase 7-day lists with Site Managers
• Requisition & co-ordination of material orders relating to customers defects with Buying department
• Process invoices and Purchase orders on COINS

HR:

• Co-ordinate and process holidays for Site Staff, completing holiday forms for onward processing.
• Ensure absence forms are completed for Site Staff for onward processing.
• Maintain site address/phone list for emergency call outs
• Co-ordinate weekly timesheets for weekly paid site staff
• Order PPE for all staff including raising orders on COINS
• Report any problems with phones and IT for operatives

All tasks must be carried out in a timely manner.

Other:

• Provide support to other colleagues where necessary with a can do flexible attitude.
• To be flexible and co-operative with other staff members across all departments.

Knowledge & Specific Job Skills:

• Experience in a Customer service roles
• Experience of Microsoft Office
• Experience of using COINS (desirable)

Person Specification:

• Punctual and reliable.
• Well organised and highly motivated
• Trustworthy (deal with matters of confidentiality)
• Prepared to learn new tasks and undertake additional work.
• Good attitude to work and be flexible and cooperative with other staff members across all departments.
• Work well individually or as part of team.