We’ve Done It Again – Gold Award Success for Jones Homes

Following our five-star rating from the Home Builders Federation, we are delighted to announce that Jones Homes has been awarded a Gold award in the 2026 Customer Satisfaction Awards from In-house Research.

This recognition is particularly special because it reflects not just one aspect of what we do, but the entire experience of buying a Jones home - from those first conversations right through to settling in and beyond.

The In-house Research awards have been significantly updated for 2026 to provide a more complete picture of the homebuying experience. Rather than relying on a single recommendation score, the new approach combines feedback across several key stages of the journey.

This means the Gold award is based on how satisfied our customers were with the way we kept them informed throughout the process, the condition of their home when they received the keys, how we handled any defects or issues that arose, and whether they would recommend us to others.

By bringing these measures together, the awards offer a balanced and meaningful assessment of customer satisfaction across the full buying journey. For us, achieving Gold tells us that we are getting the details right at every stage, not just some of them.

To ensure the awards are credible, results must also meet strict statistical standards based on the number of homes completed. This helps guarantee that the feedback reflects a genuine and representative sample of our customers' experiences.

Buying a home is one of the most significant decisions anyone makes, and this independent validation provides valuable reassurance that our commitment to quality and service is consistently recognised by the people who matter most - those who choose to call a Jones home their own.

What pleases us most about this Gold award is that it recognises the things we work hard to get right every day. It is about the care our sales advisors take in guiding customers through what can be a complex process. It is about the pride our site teams feel when handing over a home that is finished to the highest standard. And it is about the way we respond when something needs attention, because we know that how we handle the unexpected is just as important as getting things right first time.

This Gold award, together with our five-star HBF rating, reflects the values that have guided us for more than six decades and encourages us to keep striving for even better. We invite you to explore our developments across the UK and discover for yourself what makes a Jones home so special.