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The Consumer Code

Supporting you every step of the way

Buying a new home is a big investment.

That’s why we follow the Consumer Code for Home Builders, an industry-led code of conduct that ensures the process of purchasing is made clearer, fairer and more transparent for you, the purchaser.

The Code sets out precisely what standard of service you can expect from your house builder, explaining your rights while purchasing, during the process and after you collect your keys. The Code also ensures that you receive clear information regarding your new build home, purchasing it and dealing with things if you need assistance later down the line.

In the unlikely event of something going amiss, a low cost dispute resolution service is available to help you raise any issues. We are dedicated to upholding this Code in all our developments.

What is the Code?
Consumer Code

The Consumer Code

If you are planning to buy a new home, the Consumer Code for Home Builders is here to support you.

Buying a brand new home is an exciting time. But with a new home being one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available should problems arise.

The Code is designed to help you understand what levels of service to expect from your Home Builder, feel fully informed about your purchase and know your consumer rights before and after you move in. In the unlikely even that problems arise, a speedy, low cost dispute resolution scheme is available to deal with complaints about breaches of the Code.

For homes reserved up to and including the 31 December 2023, the Fourth Edition of the Consumer Code Scheme applies. Homes reserved from 1 January 2024 will be covered by the Fifth Edition.

Consumer Code Fourth Edition Consumer Code Fifth Edition

Our Customer Charter

Our commitment to you.

We promise to deliver more than a house. We're dedicated to making the entire process professional, helpful and open.

That’s why we have created our Customer Charter, a straightforward guarantee that outlines the service you can expect if you buy your home with Jones Homes.

Jones Homes are proud to adopt the Consumer Code for Home Builders – it is displayed in our sales offices and our staff are trained to understand the responsibility this entails.

During the build process we will provide:

• Clear details about your new home and our customer services during the buying process.
• Fair and clear terms and conditions in our contract of sale.
• Choices and options available to you.
• Regular progress reports throughout the construction process.
• Health and safety advice to minimise risks when visiting our site.
• An explanation as to how your exchange deposit will be protected.
• Full details of the Warranties and Guarantees that will cover your new home.

Once construction is complete, we will:
• Invite you to a demonstration of your new home’s functions and facilities.
• Arrange follow up contact from the sales advisor and site manager to ensure you have settled in and to address any queries you may have.
• Advise you of the after sales service available to you after you have moved in.
• Provide details of who to contact if you believe we have not satisfactorily fulfilled our Charter Commitments to you.