Jones Homes secures top five-star rating from Home Builders Federation

We are delighted to share that Jones Homes has once again been awarded a five-star rating for customer satisfaction by the Home Builders Federation (HBF), reinforcing our commitment to quality and service for buyers of our new build homes.

Achieving five-star status means that our customers rated us highly for both build quality and customer service in surveys conducted eight weeks and nine months after they moved in. These assessments provide a genuine reflection of the homeowner experience long after the excitement of moving day has passed.

The HBF Star Rating Scheme was launched in 2005, with results previously based on the eight-week 'would recommend' score from customers. This year the scheme has been strengthened to incorporate the views of customers at nine months as well, offering a more comprehensive picture of what it is like to live in a new build home.

Mark Royle, Director for parent company The Emerson Group, said: "It is incredibly rewarding that Jones Homes has received the top rating for customer satisfaction from the HBF again this year, especially as the scoring system has been strengthened to reflect customers' views over a longer period of time.

"This is testament to the high specification of our homes and the pride we place in quality and customer service for every single buyer. It is genuinely a team effort from the sales advisors who support customers through the homebuying journey, to the site teams who ensure that every last detail of the homes they build is right. I'd like to thank everyone for their hard work in achieving this result and look forward to many more Jones Homes customers enjoying a five-star experience when they choose one of our high-quality new homes."

For those searching for new build houses, our five-star rating offers valuable peace of mind. Buying a home is one of the most significant purchases anyone makes, and knowing that a builder has been rated highest by the people who already live in their properties provides reassurance at every stage of the journey.

Since 1959, we have focused on one thing: building homes that stand the test of time. That means paying attention to the details that matter, from the quality of materials we specify to the way we listen and respond to what our customers want. It's a considered approach that has earned us the trust of thousands of homeowners over six decades.

For more information about our new build homes for sale across the UK, discover our developments today. We look forward to welcoming you to a Jones Homes development near you, soon.